Privacy policy
X-Grip Pro ("we", "us", "our") runs xgrippro.com. This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. Questions: info@xgrippro.com.
Changes to This Policy
We update this policy when our practices or the tools we use change. The current version always lives on this page. If we make a significant change to how we use your information, we will say so here before it takes effect.
Personal Information We Collect
Provided by you. When you place an order, contact us, sign up for emails, or leave a review, you give us:
- Name, email address, shipping and billing address, and phone number if you provide one.
- Order contents and order history.
- Anything you write to us — support messages, chat messages, and product reviews.
We do not see or store your full card number. Payments are handled by our payment providers (Shopify Payments, PayPal, Klarna and the wallet providers shown at checkout), who process card details directly.
Collected automatically. When you browse the site we collect:
- Device and browser type, operating system, language, and approximate location derived from your IP address.
- Pages viewed, links and buttons clicked, time on page, and the site or ad that referred you.
- Session recordings and heatmaps of how pages are used, via Microsoft Clarity.
From third parties. We receive limited information from our payment providers (whether a payment succeeded, and basic fraud signals), from our shipping and tracking partners (delivery status), and from advertising platforms (aggregated performance of the ads you saw).
How We Use Your Information
- To provide and fulfil your order — take payment, ship your items, send order and delivery updates, and handle returns and refunds.
- Marketing and advertising — send you the emails you asked for, and measure and target our advertising. You can unsubscribe from marketing email at any time using the link in any email.
- Security and fraud prevention — screen orders for fraud, protect the site from abuse, and keep accounts secure.
- Customer support and improving the store — answer your questions, and understand how the site is used so we can fix problems and make it work better.
Cookies and Similar Technologies
We use cookies and similar technologies to keep your cart and session working, to remember your region and currency, to measure how the site performs, and to make our advertising more relevant. Some are strictly necessary for the store to function; the rest are optional.
You can accept or decline optional cookies from the banner shown on your first visit, and change your choice at any time via Cookie preferences in the footer. You can also block or delete cookies in your browser settings, though parts of the store may stop working if you block the necessary ones.
Who We Share Information With
We share personal information only with the service providers we need to run the store, and only for the purposes above:
- Shopify — hosting, checkout, and order management.
- Payment providers — Shopify Payments, PayPal, Klarna, and the wallet providers shown at checkout.
- Fulfilment and shipping partners — our sourcing agent and the carriers, who receive the name and address needed to deliver your order, and 17TRACK for tracking.
- Klaviyo — email and SMS marketing.
- Judge.me — review invitations and publishing reviews.
- Analytics providers — Google Analytics and Microsoft Clarity.
- EAS Project — EU VAT and import compliance on EU orders.
- Advertising partners: We share limited customer information — such as your email address in hashed (scrambled) form — with the advertising platforms we use to promote our products. They match it against their own user base so we can show our ads to existing customers and to people with similar interests, and so we can measure how our ads perform. These platforms cannot read the hashed data except to find a match. You can opt out at any time by emailing us at info@xgrippro.com.
We do not sell your personal information for money. Some US state privacy laws define "sale" or "sharing" broadly enough to cover the advertising activity described above — you can opt out on our Your Privacy Choices page. We may also disclose information where the law requires it, or to protect our rights.
Third-Party Links
Our site and emails sometimes link to other websites. We are not responsible for their content or their privacy practices — please read their own policies before giving them information.
Children's Privacy
Our products and this store are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us their information, email info@xgrippro.com and we will delete it.
Security and Retention
Our store runs on Shopify and traffic is encrypted in transit. No system is perfectly secure, but we limit who can access personal information and we use reputable providers.
We keep order records for as long as we need them to serve you and to meet our accounting and tax obligations. Marketing contact details are kept until you unsubscribe or ask us to delete them.
Your Rights
Depending on where you live, you can ask us to:
- Give you a copy of the personal information we hold about you.
- Correct information that is wrong or out of date.
- Delete your personal information.
- Provide your information in a portable format.
- Stop using your information for marketing or targeted advertising.
To exercise any of these, email info@xgrippro.com. You can manage advertising and data-sharing choices directly on our Your Privacy Choices page. If you are in the EU, UK or EEA and you are not happy with our response, you can complain to your national data protection authority.
International Transfers
We ship worldwide and our providers operate internationally, so your information may be processed outside your own country, including in the United States. Where we transfer personal information out of the EU, UK or EEA, we rely on our providers' standard contractual clauses and equivalent safeguards.
Contact Us
Email: info@xgrippro.com